FAQs

It is not possible to book more than one tent at a time. Each tent needs its own order number, so please complete the checkout process separately each time you purchase a tent.

The site plan is auto-generated and can change depending on the layout and number of bookings, so we are unable to guarantee specific tent locations.

The exception is for accessibility, disability (including Blue Badge or Nimbus Card holders), or medical needs — in these cases, please contact us and we will make a note on your order and do our best to accommodate you.

Mattresses are not available as standalone accessories.

There may be a camping shop on-site at the festival with mattresses available, but stock could be limited. We recommend purchasing a mattress before you arrive to ensure you have one.

To check what is included in your accommodation package:

• Log in to your account and click the account icon in the top right of the page.
• Click “My Orders” on the left, then click “View” to see your order.
• Note your accommodation package (e.g. 2-person Deluxe, 6-person Standard).
• Go to the website homepage, find your festival, and click “Shop Now”.
• Select your range or campsite (e.g. Deluxe, Standard).
• Find your tent and click the “Details” button. A pop-up will show the full list of contents.

If you are bringing children under 5, you do not necessarily need to include them in the tent headcount. Here is how to decide:

• If you are bringing your own travel bed or cot, or plan to share a bed, and do not need bedding or extras for them, you can leave them out of the headcount.
• If you would like us to provide a bed, bedding, or any other items for them, include them in the headcount when booking.
• Click the “Details” button on each tent listing to check dimensions and available floor space.
• If a child is not included in the headcount, we cannot provide package items for them (such as towels).

You can add or amend a group name / bed configuration directly from your account:

• Log in to your account.
• Go to “My orders” (on the left-hand menu).
• Click “View” on the order.
• Under the Order Details section, click “Order amendments”.

You can only amend orders up to six weeks before the festival — after this time we cannot make any changes. If you wish to change the group name, please enter exactly the same group name as your friend(s).

Please note — we can only group together tents/plots that are the same type and size. Please pass this on to any other account holders who may also want to change their group name.

Yes — you can be placed next to friends. To group your bookings together:

• Everyone in your group must book the same accommodation type (e.g. a 2-person Deluxe Bell Tent).
• During checkout, enter a group name. Every person in your group must use the exact same group name to link your bookings.

In some cases, tents with different headcounts can be placed together as long as they are the same tent size (e.g. a 4m bell tent). You can check tent dimensions by clicking the “Details” button on each listing.

Yes — your group does not all need to arrive at the same time. Make sure each person has a copy of the order confirmation, which includes an event pass with a QR code. Show this at reception on arrival — we use the QR code to check in individuals and track how many guests are still to arrive.

Yes — you can pass your booking on to a third party, subject to the following conditions:

• Your booking must be paid in full before any transfer can take place.
• The booking cannot be transferred for profit or resold commercially. You may only pass it on to someone attending in your place.
• The name on the booking cannot be changed. The third party will attend as your guest, and you remain our customer of record and retain responsibility for the booking.
• The third party will need a copy of your order confirmation (printed or electronic, displaying the QR code) to gain entry to the site.
• All communications — including information packs and updates — will continue to be sent to the email address on your account. It is your responsibility to forward relevant information to the third party in a timely manner.

Pink Moon Presents does not offer a resale service. Any booking resold commercially or transferred without meeting the above conditions will be void with no entitlement to a refund.

To request an amendment:

• First, check our Events page to see what is available for your chosen festival.
• Then email info@pinkmoonpresents.co.uk with the exact description and campsite location — e.g. “2 person deluxe bell tent (insert campsite if relevant)”.

All amendments must be requested no later than six weeks before the event. No amendments can be accepted within this period.

Downgrades

If you downgrade to a lower-value accommodation, we will refund the price difference. Please note we do not provide single-person accommodation, so if you have a 2-person tent and only 1 person is attending, this will not alter the price or product.

Upgrades

Upgrades are subject to availability. Any additional monies will be added to the second instalment, which is due no later than six weeks before the event. If the desired accommodation is sold out, a direct switch will not be possible.

You can add accessories to your order at any time through your account:

• Log in to your account by clicking the account icon in the top right of the page.
• Click “My Orders” on the left-hand side, then click the “View” button.
• Click the “Add Accessories” button. A menu with pictures, prices, and details will appear — click “Details” for more information about an item.
• Click “Add to Basket”, then “Add to Order” at the bottom.

Any additional cost will either be payable immediately or added to your second instalment, due no later than six weeks before the festival.

Electric Picnic early bird customers only: you will also need to purchase the festival early entry ticket separately from the festival website tickets page.

During checkout you can choose to pay in full or split the cost into two instalments:

• 50% is due at the point of purchase.
• 50% is due no later than six weeks before the festival date.

Second instalments are not taken automatically — you will need to log in to your account to make the payment. You will receive reminders six weeks before the deadline.