FAQs

You can - only if you purchase the same product. I.e. 2 Person Super Deluxe Bell and a 4 Person Deluxe Bell will not be together but both 3 Person Super Classic Bells would be. 

You also need to ensure the GROUP NAME is exactly the same.

Every site is different! We always provide Toilets/Showers/Pamper/Charging and a fantastic service as a staple though.

Please check the event guide for the show you are looking at to see what we are providing.

The closer we are to the event, the less likely this is to be possible. We try to accommodate requests where we can so please email info@pinkmoonpresents.co.uk or use our contact form to fill in the correct information.

There may be a fee which you need to pay for any alterations.

Our refund policy is clearly outlined in our T&Cs which customers accept upon ordering anything. 

Unfortunately all the pitches are already electronically allocated before Pink Moon arrive onsite and we cannot manually alter the site plan. We are unable to meet special requests such as position in the row or nearer the facilities.

Guests can however be pitched next to friends in the same size and tent type as long as they enter the same group name during the booking process. Please note this facility is only available until approx. 4 weeks before the festival. We can only put your next to each other not opposite.